Are you eager to make a huge impact on Amazon's ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you.
In this role of Senior Associate (L3), the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for recent customer focus programs.

Core Responsibilities:
Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.




Guide & help seller for completing onboarding formalities & train them on internal tools.
Handle various types of cases related to inbounding, product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing SOPs
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily, weekly and monthly business reports
Onboard recent processes if required as per the business needs

📌 Senior Associate Catalog, In Core Consumables Bengaluru (India)
🏢 ASSPL - Karnataka
📍 India