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Job Description

Novotel Goa Candolim is looking for a agile and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent prospect for a motivated hospitality professional with solid operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and bank holidays, in line with business needs.

Key Responsibilities

Front Office Operations
Oversee the daily operation of the Front Office department, ensuring all service standards are maintained




Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters
Manage room inventory and guest arrivals to ensure smooth and efficient operations
Handle VIP guests, group arrivals and high occupancy periods with attention to detail
Support revenue growth by analysing market trends and encouraging effective room upselling
Ensure exceptional customer service is delivered at all times

Team Management
Recruit, train, mentor and develop Front Office Team Members
Conduct performance reviews
Prepare departmental rotas and lead regular team meetings
Maintain high standards of presentation, professionalism and service within the team
Foster a positive and productive working environment

Qualifications

About You
Previous experience (1–2 years minimum) in a similar Front Office management role, within hospitality
Strong working knowledge of Opera Cloud
Proven ability to multitask and make effective decisions in a fast paced environment
Excellent communication skills
Strong leadership qualities with the ability to motivate and develop teams
An operational mindset with a passion for hospitality

📌 Front Office Manager Goa
🏢 NOVOTEL
📍 Goa