Blue Yonder Title:
• Support Engineer 1 (Cloud Applications /SaaS)
Other Comparable titles:
• Techno-Functional Support Analyst
Overview:
• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
• Seeking an astute individual that has a robust techno-functional foundation with robust Application Support Experience in TMS or Supply Chain Domain.
Scope:
• Deliver flawless application support to Blue Yonder customers by resolving complex solution issues
• Work on resolution of solution issues in collaboration with multiple Blue Yonder and customer stakeholders.
• Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service.
• Use SaaS tools like Appd and Splunk, to provide faster resolution to solution issues.
Our current technical environment:
i.



Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
Code debugging
Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
Troubleshooting Mobile application issues
ii. Demonstrates robust expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
to monitor application health and to investigate application issues.
to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues
What you’ll do:
Delivers excellent customer experience by
driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
provides direction and inputs for Root Cause analysis and proposes prevention ideas.
Proactively implements “Advance

📌 Support Engineer 1 Bengaluru
🏢 Blue Yonder
📍 Bengaluru