Job Summary:
We are looking for an experienced CRM Executive to manage customer relationships, handle customer queries and complaints, maintain CRM records, coordinate with internal teams, and ensure timely follow-ups and issue resolution.

Key Responsibilities:
Manage customer relationships and regular follow-ups.
Handle customer calls, emails, WhatsApp queries, complaints, and service requests.
Maintain and update customer information in the CRM system.
Track leads, customer interactions, follow-ups, and pending issues.
Coordinate with Sales, Technical, Operations, and Support teams.
Handle customer escalations and ensure timely resolution.
Prepare daily, weekly, and monthly CRM/MIS reports.
Monitor customer satisfaction and identify areas for improvement.
Maintain accurate records of customer communication and activities.
Follow up with customers for pending payments, services, orders, or requirements.




Analyze CRM data and provide regular updates to management.

Required Skills:
5–10 years of relevant experience in CRM/Customer Relationship Management.
Excellent communication and customer-handling skills.
Solid follow-up and coordination abilities.
Good knowledge of CRM software.
Strong knowledge of MS Excel and MIS reporting.
Good problem-solving and analytical skills.
Ability to handle customer escalations professionally.
Strong organizational and time-management skills.
Ability to work independently and manage multiple tasks.
Customer-focused and skilled attitude.

Pay: ₹12,000.00 - ₹25,000.00 per month

Perks:
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Crm Executive Hisar
🏢 GRL Engineers Private
📍 Hisar