Job Description – Customer Retention Executive (Voice Process)Job Location

Chennai

Role Overview

We are hiring Customer Retention Executives for a voice process role. The selected candidates will interact with existing customers, understand their concerns, provide appropriate solutions, and ensure customer satisfaction and retention.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer concerns and provide suitable resolutions.
Retain existing customers by addressing service-related queries effectively.
Build and maintain positive customer relationships.
Achieve quality and productivity targets as defined by the process.
Accurately document customer interactions and update records in the system.
Follow company policies, process guidelines, and compliance requirements.

Eligibility Criteria
Minimum qualification: 12th Pass / Graduate.
Freshers and experienced candidates can apply.




Excellent communication skills in English and regional language.
Language requirements:
English + Telugu
English + Kannada
Basic computer knowledge and typing skills.
Customer-focused attitude with positive listening and problem-solving skills.

Preferred Skills
Robust verbal communication.
Customer handling and relationship management.
Active listening and persuasion skills.
Ability to work in a target-driven setting.
Team player with a positive attitude.

Work Schedule
General Shift
Rotational Weekly Off

Selection Process
HR Screening
Communication Assessment
Operations Round
Final Selection

Immediate Joiners Preferred

Limited openings available.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Service Representative Perungudi
🏢 QPSG
📍 Perungudi