Mandatory Skill Set: Experience working within the Healthcare Provider domain, with a robust understanding of hospital workflows and operational support.
Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.
Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.
Compliance Documentation:



Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements

Skill Description-
Understanding of perioperative workflows from pre‑op to PACU, including preference cards case documentation
Ability to support sterile processing workflows: tray assembly, tracking, sterilization life cycle
Skills maintaining robotic navigation systems (daVinci, navigation towers, cameras)
Knowledge of imaging/PACS connectivity for intra‑operative video still capture
Familiarity with implant tissue tracking regulations (AATB, FDA, Joint Commission)
Expertise in OR data analytics (turnover, case duration, utilization)
Experience working with Surgical Services systems like CensiTrac, iPlan,MEDSURG and other similar applications

📌 Application Support And Maintenance Healthcare Provider Bengaluru
🏢 NTT
📍 Bengaluru