We are looking for an experienced Retail Trainer with a robust background in the jewelry industry to lead Learning & Development initiatives across our retail stores. The role focuses on building capability within store teams through structured training programs, ensuring consistent brand experience, and driving overall team effectiveness.
Key Responsibilities
Design, develop, and implement structured training programs for retail teams
Deliver induction, on-the-job, and refresher training sessions across store locations
Create and update training content, modules, manuals, and SOPs aligned with brand standards
Conduct product training with a focus on diamonds, gemstones, and lab-grown jewelry
Drive capability building in areas such as customer experience, communication, and retail excellence
Evaluate training effectiveness through assessments, feedback, and performance tracking
Requirements
Graduate / MBA / Postgraduate in any relevant field
3–6 years of experience in Training & Development within the jewelry retail industry
Robust understanding of diamonds and preferably lab-grown diamonds
Excellent facilitation, presentation, and communication skills
Experience in content creation and training delivery
Willingness to travel across store locations
Identify training needs in collaboration with HR and retail leadership
Coach and mentor store teams to enhance overall performance and consistency
Ensure adherence to brand guidelines and service standards across all stores
Contribute to overall sales improvement by delivering targeted training programs that enhance team performance and customer experience
Preferred Skills
Certification in Training & Development, Learning & Development (L&D;), or Gemology (added advantage)
Solid expertise in adult learning principles and training methodologies
Proven ability to design and deliver impactful learning interventions
Experience in evaluating training effectiveness and driving continuous improvement
Strong coaching, mentoring, and facilitation skills
Ability to collaborate effectively with cross-functional teams
Pay: ₹500,000.00 - ₹700,000.00 per year
Benefits:
Provident Fund
Work Location: In person
📌 Retail Trainer Jewellery Bandra East (India)
🏢 Goldiam International
📍 India
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