Key Responsibilities
Handle customer service calls and register service complaints.
Understand customer issues and coordinate with the concerned service/technical team.
Assign service calls to technicians and follow up on completion.
Coordinate site visits, inspections, repairs, and maintenance activities.
Provide basic technical support and guidance to customers over the phone.
Maintain service call records, customer details, and service reports.
Follow up with customers after service completion to ensure satisfaction.
Coordinate with the Project, Service, and Sales teams for issue resolution.
Monitor pending service complaints and ensure timely closure.
Prepare daily/weekly service reports for management.
Escalate major technical issues to the Service Engineer/Manager.
Maintain proper documentation of warranty, maintenance, and service activities.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Technical Support Engineer Kannur (India)
🏢 ELECTRICBUY
📍 India