Responsibilities
Leading a team of Presales associates
Develop & define targets and goals to meet customer and business needs.
Work closely with marketing to drive various marketing initiatives, offer and campaigns to create demand or generate leads
Define and monitor key operations metrics, customer VOCs and provide meaningful insights to drive revenue, quality and improvements.
Participate in business meetings, submit reports/MIS to management and suggest current ideas and strategies.
Conduct regular one-on-one and team meetings, performance reviews, and other checkpoints to provide coaching and keep a pulse on the team.