Welcome guests warmly and provide a professional check-in and check-out experience.
Handle guest reservations, room allocations, and registration procedures.
Answer telephone calls, emails, and guest inquiries promptly and courteously.
Provide accurate information about hotel facilities, services, local attractions, and transportation.
Process guest payments, prepare bills, and maintain cash and card transaction records.
Coordinate with Housekeeping to ensure room readiness and update room status.
Liaise with Maintenance, F&B;, and other departments to fulfill guest requests efficiently.
Handle guest complaints professionally and escalate unresolved issues to the Front Office Manager.
Maintain the reception area in a clean, organized, and presentable condition.
Verify guest identification and ensure compliance with hotel registration procedures.
Prepare and submit daily shift reports, cashier reports,



and guest arrival/departure reports.
Assist with luggage handling and guest assistance whenever required.
Promote hotel services, room upgrades, and special offers to maximize revenue.
Ensure confidentiality of guest information and follow hotel policies and SOPs.
Maintain qualified grooming, punctuality, and high standards of customer service throughout the shift.
Perform night audit or other front office responsibilities when assigned.
Carry out any other duties assigned by the Front Office Manager or Operations Manager.

Job Types: Full time, Permanent

Pay: ₹14,000.00 - ₹16,000.00 per month

Perks:
Food provided
Health insurance
Provident Fund

Work Location: In person

📌 Front Office Associate Pathanamthitta
🏢 Sreevalsam Grande
📍 Pathanamthitta