IT Support Executive

Location: Mohali | Onsite | Full time

Experience: Minimum 6 Months

We are looking for a proactive and customer-focused IT Support Executive to provide technical assistance and ensure seamless IT operations for our international clients.

Key Responsibilities:
Provide technical support for hardware, software, and network-related issues.
Troubleshoot and resolve IT queries via calls, email, chat, and remote support.
Handle support requests from international clients while ensuring timely issue resolution.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Manage user accounts, passwords, system access, and software installations.
Escalate unresolved issues to the appropriate teams and follow up until closure.
Maintain accurate records of incidents, service requests, and resolutions.
Ensure compliance with IT policies and security standards.

Requirements:




Minimum 6 months of experience in IT Support/Desktop Support.
Experience supporting International Clients and handling client queries over calls.
Robust knowledge of Windows OS, MS Office, basic networking (LAN/Wi-Fi), and troubleshooting.
Familiarity with remote support tools and ticketing systems is an advantage.
Excellent problem-solving, communication, and customer service skills.
Ability to work independently and manage multiple support requests efficiently.

Advantages:
Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Application Question(s):
What is your current notice period, and how soon can you join?

Experience:
IT Support: 1 year (Required)

Location:
Mohali, Punjab (Required)

Shift availability:
Night Shift (Required)

Work Location: In person

📌 It Support Engineer Sahibzada Ajit Singh Nagar (India)
🏢 Ditinus Technology Mohali
📍 India