2 YEAR MINIMUM EXPERIENCE MUST
Guest Service Responsibilities
Welcome and assist guests during check-in and check-out.

Staff Supervision
Supervise front office staff, including receptionists and guest service agents.
Assign duties and monitor staff performance.
Train recent employees on front office procedures and service standards.
Prepare work schedules and manage shift changes.

Operational Duties
Ensure accurate room allocation and reservation management.
Monitor occupancy levels and room availability.
Verify guest registration details and payment methods.
Maintain proper records of arrivals, departures, and special requests.

Financial Responsibilities
Oversee cash handling and billing procedures.
Check daily revenue reports and cashier balances.
Ensure accurate posting of charges and payments.
Assist with night audit and financial reconciliation when required.

Communication and Coordination
Coordinate with housekeeping, maintenance, security, and other departments.
Communicate VIP arrivals, special events, and guest preferences.
Ensure smooth information flow between shifts through handover reports.

Administrative Tasks
Prepare daily operational reports.
Monitor compliance with hotel policies and procedures.
Maintain guest records and confidentiality.




Assist management in achieving departmental goals.

Key Skills Required
Leadership and team management
Communication and interpersonal skills
Problem-solving and conflict resolution
Customer service orientation
Knowledge of hotel management systems (PMS)
Time management and organizational skills

Sample Resume Duty Statements
Supervised front desk operations and ensured smooth guest check-in/check-out procedures.
Managed guest complaints and provided effective solutions to enhance satisfaction.
Coordinated with housekeeping and maintenance departments to ensure room readiness.
Trained and mentored front office staff on hotel policies and service standards.
Prepared daily reports, monitored cash transactions, and maintained accurate guest records.

These duties may vary depending on whether the property is a hotel, resort, serviced apartment, or other hospitality establishment.
Handle guest inquiries, requests, and complaints promptly.
Ensure high standards of customer service are maintained.
Resolve guest issues and escalate complex matters when necessary.

Pay: ₹18,000.00 - ₹20,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Front Office Supervisor Edappally
🏢 D HOTEL
📍 Edappally