15 Aug
|
Sonata Software
|
Chennai
15 Aug
Sonata Software
Chennai
Call Handling: Answer inbound calls and make outbound follow-ups in fluent Tamil.
Query Resolution: Solve customer complaints, service requests, and product questions.
Data Updating: Record call logs, customer data, and lead statuses accurately in the computer system or CRM.
Escalation: Forward complex or unresolved technical and service problems to senior teams.
Targets: Meet daily productivity metrics, call metrics, and customer satisfaction (CSAT) goals.
Pay: ₹18,000.00 - ₹21,000.00 per month
Work Location: In person
📌 Call Support Executive Chennai
🏢 Sonata Software
📍 Chennai