Sales & Business Growth
Drive gold loan targets for disbursement, revenue, and portfolio size across all cluster branches.
Plan and execute local marketing campaigns, lead-generation activities, and open-market customer acquisition.
Identify cross-selling prospects for other asset or third-party financial products.
Monitor local market trends and competitor strategies to expand regional market share.

Team Leadership & Management
Lead, mentor, and evaluate Branch Managers, Gold Loan Officers, and Sales Executives.
Set daily, monthly, and quarterly productivity benchmarks for branch staff.
Arrange regular product and valuation training sessions to keep teams updated.
Manage staffing needs, performance tracking, and local team development.

Operations & Risk Control
Ensure strict adherence to internal standard operating procedures (SOPs) and regulatory frameworks like RBI guidelines.




Supervise the secure valuation, handling, storage, and vault security of pledged gold ornaments.
Monitor overdue loan collections, control delinquencies, and manage non-performing assets (NPAs).
Conduct routine branch audits and compliance checks to mitigate operational risk. [

Customer Service & Reporting
Resolve high-level customer grievances and maintain service quality standards.
Analyze Management Information System (MIS) reports to spot performance gaps and draft corrective plans.
Coordinate regularly with internal departments including risk, audit, HR, and senior regional management

Pay: ₹20,000.00 - ₹40,000.00 per month

Perks:
Paid sick time
Provident Fund

Work Location: Remote

📌 Cluster Manager Kottayam
🏢 GEO FINANCE
📍 Kottayam