Job DescriptionPosition Overview:
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- Should have around 15 years of experience in Service Delivery. N
- Very good communicationskills. N
- Should have positive experience on Agile way of working and delivery – should have delivered transformation programs end to end. N

nDEX: should have good experience on the following;

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- Connectwith the customer / team to understand the business problem, experience in terms of creating technology solutions and also do a delivery planning and guide the team on peer review and should have experience in terms of managing those. N
- Challenge the team and customer on either delivery execution, scope, timelines along with giving solutions that solve the problems. Should be thinking on feet kind of professional. N

nSolution / Technology mind set;

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- Should be coming from a technology background. N
- Able to conceptualize the solution and should be able to drive customer conversation for a business problem, with a conceptual architecture, solution,



delivery plan. N
- Aware of the latest trends on what is happening in Digital space. N

nOperational and finance management experience;

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- Responsible for managing P&L; for the account. Should be on top of revenue, margin, ARC, utilization along with organization parameters that are required to be owned, tracked and taken accountability for. N
- Manage sales, delivery,customer, internal stakeholders, external stakeholders and should be one SPOC who is accountable for managing end to end delivery. N

nCustomer stakeholder management;

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- Experience in terms of managing customer comms, team coms and ensure that agile way of working along with impediment management with team or customer. N
- Should have a agile wayof Governance experience both with teams and customer to measure the progress of delivery. N

📌 Service Delivery Manager (Kamptee)
🏢 HCLTech
📍 Kamptee