Job Summary

We are looking for a CRM Executive to manage customer feedback, support pharmacy-related documentation, and monitor day-to-day pharmacy operations. The ideal candidate should have valuable communication, coordination, follow-up, and reporting skills.

Key Responsibilities
Collect customer feedback through calls and other communication channels.
Record and maintain customer feedback accurately.
Follow up on customer complaints, suggestions, and service-related concerns.
Coordinate with pharmacy teams to resolve customer issues.
Collect and upload pharmacy bills into the designated system.
Verify bill details and ensure timely and accurate uploading.
Maintain proper records of uploaded bills and pending documents.
Follow up with store teams regarding pending issues and required actions.
Prepare daily updates and reports related to customer feedback, bill uploading, and pharmacy operations.
Escalate significant or unresolved issues to the concerned team or management.
Coordinate with internal departments for smooth resolution of customer and store-related concerns.
Perform other duties assigned by management.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Crm Executive Maradu
🏢 Janani Mithra Group
📍 Maradu