Role: Desktop Support Engineer
Experience: Freshers & 1–2 Years
Location: Ghansoli, Navi Mumbai (Mumbai candidates only)
Notice Period: Immediate – 30 Days

Key Responsibilities
Resolve IT support tickets within defined SLAs.
Troubleshoot desktop, laptop, printer, and peripheral device issues.
Install, configure, and maintain Windows operating systems and standard business applications.
Provide support for email, VPN, network connectivity, and user account-related issues.
Create, modify, and disable user accounts and system access as required.
Perform software installations, updates, and basic system maintenance.
Coordinate with vendors or higher-level support teams for unresolved issues.
Maintain documentation of incidents, resolutions, and IT assets.
Support employee onboarding and offboarding by setting up systems and user access.
Ensure compliance with IT policies and security standards.

Required Skills
Knowledge of Windows operating systems and Microsoft Office.
Basic understanding of LAN, Wi-Fi, and VPN.




Experience with IT ticketing/helpdesk systems is preferred.
Solid troubleshooting and problem-solving skills.
Positive communication and time management skills.

Qualification
Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
Freshers with knowledge of Windows OS installation, operating system installation, desktop troubleshooting, and hardware support are encouraged to apply.
Candidates with 1–2 years of experience in IT Helpdesk or Desktop Support are also welcome.
Certifications such as CompTIA A+, Microsoft, or ITIL Foundation will be an added advantage.

Note: Candidates with Software Development/Developer profiles are not eligible for this role.

Pay: ₹12,000.00 - ₹15,000.00 per month

Advantages:
Food provided
Health insurance
Provident Fund

Application Question(s):
What is your current location?
Do you hold knowledge into OS and Windows Installation?

Work Location: In person

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