An Automotive Service Manager oversees the daily operations of a repair or dealership service department. They maximize profitability, drive technician productivity, handle customer escalations, and enforce safety and manufacturer guidelines. Responsibilities
Team Leadership: Recruit, train, and supervise service advisors, technicians, and support staff.
Financial Management: Forecast department budgets, set pricing, monitor profit margins, and track expenses.
Customer Satisfaction: Address escalated complaints, monitor the Customer Satisfaction Index (CSI), and ensure vehicles are fixed right the first time. [1, 2]
Operational Efficiency: Coordinate workflow, manage spare parts inventory, and track key performance metrics (KPIs) like turnaround time (TAT) and labor efficiency.
Compliance: Ensure the facility meets safety and environmental regulations (e.g., OSHA, EPA)



and aligns with OEM (Original Equipment Manufacturer) warranty standards.

Qualifications & Requirements
Education: A diploma or degree in Mechanical or Automobile Engineering is often preferred.
Experience: Typically requires 3 to 5+ years of experience in automotive service operations, including prior time as a Service Advisor or Lead Technician.
Skills: Robust communication, conflict resolution, proficiency with dealer management systems (DMS), and a firm grasp of automotive mechanics and diagnostics

Pay: ₹39,500.00 - ₹50,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Versatile schedule
Paid sick time
Provident Fund

Work Location: In person

📌 Service Manager Kottayam
🏢 AVG MOTORS
📍 Kottayam