Handle all room reservation inquiries through telephone, email, website, and online travel agencies.
Process new reservations, amendments, cancellations, and special requests accurately.
Provide guests with information about room types, rates, hotel facilities, promotions, and packages.
Upsell room categories and hotel services to maximize revenue.
Coordinate with Front Office, Housekeeping, Sales, and Revenue teams to ensure seamless guest arrivals.
Maintain accurate reservation records in the Property Management System (PMS).
Monitor room availability and ensure inventory is updated.
Handle corporate, group, and travel agent bookings as per hotel policies.
Prepare daily reservation reports and occupancy forecasts.
Ensure compliance with hotel policies, SOPs, and brand standards.
Resolve guest reservation-related concerns professionally and promptly.

Qualifications




Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
1–3 years of experience in hotel reservations or Front Office operations.
Freshers with relevant hospitality education may also apply.

Skills Required
Excellent communication and interpersonal skills.
Strong customer service orientation.
Knowledge of hotel PMS (Opera, IDS, or similar systems).
Valuable knowledge of MS Office.
Ability to multitask and work under pressure.
Attention to detail and accuracy.

Positive telephone etiquette and problem-solving skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Commuter assistance
Flexible schedule
Food provided
Paid sick time
Provident Fund

Work Location: In person

📌 Reservation Executive Coimbatore
🏢 Radisson Blu Coimbatore
📍 Coimbatore