Client Servicing Executive

Job Type: Full-time
Location: Kochi, Kerala (In office)
Salary: ₹15,000 - ₹25,000 per month

Job Summary

We are looking for a Client Servicing Executive to manage client communication, coordinate with internal teams, and ensure smooth execution of digital marketing and website development projects. The ideal candidate should have excellent communication skills, strong organizational abilities, and a passion for delivering outstanding client experiences.

Responsibilities
Act as the primary point of contact for assigned clients.
Understand client requirements and communicate them effectively to internal teams.
Coordinate with design, content, marketing, and development teams to ensure timely project delivery.
Schedule and attend client meetings, follow-up calls, and project discussions.
Provide regular updates on project progress and campaign performance.
Handle client queries, feedback, and concerns professionally.
Maintain project timelines and ensure deliverables are completed as scheduled.
Build and maintain robust client relationships.
Prepare meeting notes, reports, and project documentation.
Identify opportunities to offer additional services based on client requirements.

Requirements
Bachelor's degree in Business, Marketing, Communications,



or a related field.
1–3 years of experience in Client Servicing, Account Management, Customer Support, or a similar role.
Excellent communication skills in English and Malayalam.
Strong interpersonal and relationship-building skills.
Ability to manage multiple projects and deadlines.
Good knowledge of Microsoft Office, Google Workspace, and CRM tools.
Strong problem-solving and organizational abilities.
Experience in a Digital Marketing Agency will be an advantage.

Preferred Skills
Understanding of Digital Marketing, Social Media Marketing, SEO, and Website Development.
Experience with project management tools such as ClickUp, Trello, Asana, or similar platforms.
Ability to understand and present marketing reports and project updates.

Benefits
Performance-based incentives.
Professional growth opportunities.
Exposure to diverse industries and brands.
Supportive and collaborative work environment.

Experience: 1–3 years (Preferred)
Language: English, Malayalam (Required)
Work Location: In-person, Kochi

Pay: ₹15,000.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Internet reimbursement
Paid time off

Work Location: In person

📌 Client Servicing Executive Kochi
🏢 Eleven:11 Services
📍 Kochi