Job Summary

We are looking for a proactive and responsible Technical Support Executive to support our ERP software used by customers for day-to-day business operations. The role involves understanding application workflows, handling user queries, troubleshooting issues, and coordinating with the development team to ensure smooth system usage. Support is primarily provided via WhatsApp and phone calls, with email used occasionally. This role is ideal for candidates who are proactive, self-driven, and comfortable learning independently in a real-world ERP support setting.

Key Responsibilities
Provide first-level technical support for ERP application users
Handle customer support primarily via WhatsApp and phone calls
Communicate effectively with users in Malayalam and English Understand ERP
modules and business workflows to assist users effectively
Identify, analyze, and troubleshoot application-related issues
Validate information using application screens, reports, and available logs
Assist in monitoring and troubleshooting Meta (Facebook) Lead Form integrations with the ERP system
Coordinate with the development team for bug fixes and enhancements
Verify fixes and confirm issue resolution with users




Maintain basic records of issues, resolutions, and frequently reported queries

Required skills
Basic understanding of software applications and business workflows
Robust logical troubleshooting and problem-solving skills
Valuable verbal communication skills (phone and WhatsApp support is primary)
Basic written communication skills
Willingness to learn ERP functionality and domain processes

Language Proficiency
Malayalam: Fluent verbal communication (primary support language)
English: Good verbal and written communication

Preferred Skills (Nice to Have)
Exposure to ERP systems or application support
Understanding of how data flows across modules in business applications
Basic understanding of third-party integrations such as Meta/Facebook Lead Forms
Prior experience handling customer queries or application support

Education & Experience
Bachelor’s degree or diploma in Computer Science, IT, or a related field
0–1 year of experience in technical support, ERP support, or application support
Freshers with relevant academic projects or internships may also apply

Work Location: In person

📌 Technical Support Executive Kannur
🏢 Progbiz
📍 Kannur