Job Summary

The Azure L3 Cloud Support Engineer is a subject-matter expert responsible for resolving the most

complex cloud infrastructure and platform issues. This role serves as the fnal escalation point for Azure-

related incidents, drives root cause analysis, improves platform reliability, and provides architectural

guidance. The engineer works closely with cloud architects, security, and Microsoft Support to ensure

stability, scalability, and security of enterprise Azure environments.

Key Responsibilities
Act as Level 3 / fnal escalation point for Azure incidents and service outages
Diagnose and resolve high-severity, complex, and recurring Azure issues
Perform deep-dive troubleshooting across:
Azure Compute (VMs, VMSS, AKS)
Networking (VNet peering, Azure Firewall, Load Balancer, Application Gateway,

ExpressRoute)
Storage (Blob, File, Disk, performance & latency issues)
PaaS services (App Services, Functions, Azure SQL, Cosmos DB)
Lead root cause analysis (RCA) and implement long-term corrective actions
Design and review high availability, disaster recovery, and resiliency architectures
Optimize cloud environments for performance, cost, and security




Defne and enforce Azure best practices, standards, and governance
Support and mentor L1/L2 engineers; create advanced knowledge articles
Collaborate with Microsoft Premier / Unifed Support on critical cases
Review and approve production changes and complex deployments
Contribute to automation using PowerShell, Azure CLI, ARM/Bicep, Terraform
Participate in major incident management and post-incident reviews
Provide architectural input for new cloud initiatives and migrations

Required Skills & Qualifcations
610+ years of IT infrastructure experience with strong Azure specialization
Expert-level knowledge of Azure IaaS, PaaS, and networking
Deep understanding of:
Cloud security (RBAC, Entra ID, Key Vault, Defender for Cloud)
Hybrid connectivity and identity
Monitoring and observability (Azure Monitor, Log Analytics, App Insights)
Solid scripting and automation skills (PowerShell preferred)
Experience handling enterprise-scale production settings
Robust troubleshooting, analytical, and decision-making skills
Ability to lead during outages and communicate with stakeholders

📌 Azure Cloud Engineer Hyderabad
🏢 Upskill Leverage
📍 Hyderabad