Job Description: Academic / Admission Counsellor

For Upgrad learning Support centre- Kolkata

Work Timings: 10:00 AM 7:00 PM

Working Days: 6 Days a Week

About upGrad

Founded in 2015, upGrad is Asias largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role

We are looking for passionate and result-oriented Academic / Admission Counsellors who can guide prospective learners through their decision-making journey. You will play a critical role in understanding learners career aspirations, recommending the right programs, and ensuring a seamless and high-quality admission experience.

What You’ll Do
Counsel prospective students and parents through phone calls and video calls
Understand learner profiles,



career goals, and recommend suitable programs
Clearly explain program structure, curriculum, outcomes, fees, financing options, and placement support
Follow up with leads, nurture prospects, and close enrollments within defined timelines
Maintain accurate and timely updates on CRM systems
Collaborate closely with admissions and operations teams to ensure a smooth learner journey
Meet and exceed daily, weekly, and monthly enrollment targets
Handle learner queries and objections with empathy, clarity, and confidence

Eligibility & Skills
Graduate in any discipline
Minimum 2 years of experience in academic counselling or inside sales (preferred)
Spoken fluency in any one of the following languages: Bengali / Hindi / English
Excellent English communication skills (mandatory)
Solid target-driven mindset with a learner-first approach
Comfortable working in a quick-paced, performance-driven setting
Willingness to work 6 days a week
Basic knowledge of CRM tools
Proficiency in MS Office / Google Workspace

📌 Academic / Admission Counsellor Kolkata
🏢 Parshv Enterprises
📍 Kolkata