Role & responsibilities

Key Responsibilities:
Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations ---

Required Skills & Qualifications:
Bachelors degree or equivalent.
2–4 years of experience in outbound calling, preferably for US clients.
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Open to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and solid work ethic.
Knowledge of US culture and customer behaviour.

📌 Customer Support Executive Noida
🏢 Experis
📍 Noida