Key Responsibilities:Application & Production Support:
Provide L2 support for enterprise applications hosted on Microsoft Azure.
Manage and resolve complex production issues while ensuring SLA compliance.
Lead major incident resolution and coordinate with cross-functional teams.
Perform detailed root cause analysis (RCA) and recommend long-term solutions.
Support production releases and deployment activities.

Technical Leadership:
Support applications built using .NET / ASP.NET Core.
Troubleshoot Azure PaaS services, Azure Logic Apps, Azure SQL, and API integrations.
Monitor application performance using Azure Monitoring and Application Insights.
Support SharePoint Online and OpenText enterprise platforms.
Ensure stability and availability of SaaS applications running on Microsoft Cloud.
Drive automation and monitoring improvements to enhance operational efficiency.

Operational Excellence:
Mentor junior support engineers and provide technical guidance.
Participate in operational governance and service improvement initiatives.
Collaborate with development, infrastructure, and business teams to improve application reliability.




Prepare RCA reports and support continuous improvement activities.

Qualifications and Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field.
610 years of experience in Application Support or Production Support.
Robust experience supporting enterprise applications on Microsoft Azure.
Experience handling major production incidents and leading RCA activities.
Positive understanding of ITIL-based support processes is preferred.
Excellent communication, stakeholder management, and leadership skills.

Technical Expertise:
Robust understanding of Azure architecture.
Hands-on experience with .NET / ASP.NET Core.
Azure PaaS services
Azure Logic Apps
Azure SQL performance tuning
Azure Monitoring
Azure Application Insights
API integrations
SharePoint Online administration and support
OpenText platform support
SaaS architecture on Microsoft Cloud
AI-enabled enterprise platforms
Major incident management
Root Cause Analysis (RCA)
Operational governance
Technical leadership
Automation and monitoring optimization

📌 Senior Net Support Engineer Hyderabad
🏢 Ascendion Engineering
📍 Hyderabad