Job Description Service Engineer (Customer Support)

Job Title: Service Engineer (Customer Support)
Department: Customer Support / Service
Location: Pune / Vadodara (Baroda) / Hyderabad

Key Responsibilities
Install, troubleshoot, repair, and maintain microcontroller-based electronic testing and measuring instruments at customer sites, regional offices, and the manufacturing facility.
Diagnose product faults, perform calibration, Annual Maintenance Contracts (AMC), and field testing of equipment.
Conduct customer training on product operation, maintenance, and best practices.
Prepare and submit service documentation, including Repair Reports, Service Reports, Calibration Certificates, Customer Satisfaction Surveys, Service Status Reports, and sales/recovery projections.
Generate service bills and ensure timely collection of payments and outstanding dues.
Build and maintain robust customer relationships while promoting AMC, calibration, testing, spare parts, and other service offerings.
Achieve assigned service, revenue, and recovery targets within the allocated territory.




Provide product performance feedback to the R&D; and Manufacturing teams for continuous product and process improvement.
Share customer requirements and market insights with the Marketing and Back Office teams.
Monitor competitor products and market activities, and report relevant observations.
Submit Daily Activity Reports (DAR), Monthly Work Plans (MWP), tour reports, and travel expense claims on time.

Required Qualification
Diploma / B.E. / B.Tech in Electrical, Electronics, Instrumentation, or a related discipline.

Experience
1–6 years of experience in servicing, testing, commissioning, or maintenance of electrical/electronic equipment.
Freshers with solid technical knowledge are also encouraged to apply.

Preferred Candidate Profile
Customer-focused with solid problem-solving skills.
Ability to work independently at customer sites.
Willing to travel frequently and meet service commitments.
Positive attitude with a commitment to quality and customer satisfaction.

📌 Service Engineer Hyderabad
🏢 SCOPE T&M
📍 Hyderabad