SHOULD BE AVAILABLE FOR A FACE TO FACE INTERVIEW ON MONDAY (9TH AUG 2026)

SUPPORT CONSULTANT

Job Description

Responsibilities

Provide technical support via telephone and email, thoroughly logging all interactions in respective support cases.

Work night shifts without rotations, with a 9-hour shift ranging from 8 PM to 7 AM IST.

Participate in weekend or holiday coverage on a rotational basis with the team.

Validate and report customer-submitted product bug reports with precision.

Educate customers on the use of Digital Marketing products.

Handle projects expertly and within stated timelines.

Fully own cases and contribute to the success of global teams.

Identify trends and potential issues, communicating them promptly to affected parties.

Support sustainable and scalable software solutions for largest customers.





Maintain accurate and complete product documentation.

Treat each case as an chance to delight customers, despite factors outside the consultants control (such as product limitations or dependencies on third parties).

Assist in special projects and other duties as assigned.

Technical Skills:

Adobe Experience Platform (AEP)

Setting up data collection and tracking

Web SDK implementation

Personalization use cases and implementation

Creating reports, dimensions, and analytics dashboards

HTML

CSS

JavaScript

SQL

Soft Skills:

Robust communication and stakeholder management skills

📌 Technical Support Consultant Noida
🏢 Trigent Software
📍 Noida