Primary Skills Must Have
Document Collection, Client Communication, Excellent English Communication, Customer Follow-up, Documentation Verification, CRM, MS Excel
Key Skills
Customer Service, Banking Documentation, Loan Documentation, Email Communication, Calling, Follow-up, Data Entry, CRM Management, Coordination, Problem Solving
Responsibilities
Contact customers for required/pending documents.
Follow up through calls, email and other communication channels.
Verify documents before submission.
Maintain accurate customer records.
Update CRM regularly.
Coordinate with internal processing teams.
Resolve customer queries.
Ensure documents are collected within required timelines.