We are looking for a highly skilled and experienced Customer Care Associate to join our team at Shoppers Stop Ltd. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service.

Roles and Responsibility
Handle customer inquiries and resolve issues professionally and courteously.
Provide product information and recommendations to customers.
Process returns and exchanges efficiently.
Collaborate with internal teams to improve customer satisfaction.
Maintain accurate records of customer interactions.
Identify prospects to upsell and cross-sell products.

Job Requirements
Excellent communication and interpersonal skills.




Ability to work in a fast-paced setting and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Proficient in using computer systems and software applications.
Ability to work collaboratively as part of a team.
Solid attention to detail and organizational skills.

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📌 Customer Care Associate Mumbai
🏢 Shoppers Stop
📍 Mumbai