Role & responsibilities
Handle inbound and outbound customer calls related to US mortgage accounts.
Assist customers with mortgage payments, escrow, loan servicing, account inquiries, and billing issues.
Provide accurate information on loan status, payment options, and mortgage policies.
Resolve customer queries while ensuring high-quality customer service and first-call resolution.
Maintain customer records and document all interactions accurately in the system.
Follow compliance guidelines and banking regulations applicable to the US mortgage industry.
Escalate complex issues to the appropriate departments when required.
Meet service level agreements (SLAs), quality standards, and productivity targets.

Preferred candidate profile




Minimum 18 months of experience in an international banking voice process.
Valuable knowledge of US Mortgage and banking operations.
Solid understanding of mortgage servicing, loan processing, escrow, and payment handling.
Excellent verbal communication and customer service skills.
Ability to handle customer concerns professionally and efficiently.
Valuable analytical and problem-solving skills.
Proficient in using CRM tools and Microsoft Office applications.
Willingness to work in rotational/night shifts.

FOR MORE DETAILS CONTACT -

ISHITA - 76695 11991

📌 Hiring For Us Mortgage Noida (India)
🏢 Expert Staffing Solutions New Delhi
📍 India