Responsibilities
Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk workplace. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management and more
Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream
Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision.



Having skills developed through job-related training and on-the-job experience within a specific job discipline.
Having knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
This job requires limited job and business knowledge at the time of hiring.

Requirements
Any Graduate with minimum 2 years of experience.
Excellent oral and written communication skills (mandatory)
German Language Expert with minimum B2 Level certification (mandatory)
Positive at MS Office skills
The desired candidate should be comfortable working in European shift

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Ocean Customer Experience Specialist Mumbai
🏢 APM Terminals
📍 Mumbai