Job Summary

We are looking for a Quality Analyst to evaluate counseling and sales interactions, ensure adherence to quality standards, and provide actionable feedback that enhances customer experience and business performance.

Key Responsibilities:
Audit sales and counseling calls against defined quality parameters.
Prepare QA scorecards and provide structured feedback.
Identify coaching opportunities and process gaps.
Work closely with Training and Operations teams to improve performance.
Maintain QA reports and dashboards.
Track quality trends and recommend corrective actions.
Ensure compliance with quality processes and organizational standards.

Eligibility
Graduate in any discipline.
Excellent verbal and written communication skills.
Solid listening, analytical, and observation skills.
Valuable working knowledge of MS Excel and Google Sheets.
Prior experience in QA, Customer Service, or Sales is preferred.
Freshers with excellent analytical and communication skills may also apply.

Preferred Skills
Call auditing.
Feedback and coaching.
Data analysis.
Reporting and documentation.
Attention to detail.

📌 Call Quality Analyst Noida
🏢 Futurense Technologies
📍 Noida