Your Impact

Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective.Our Sr. Technical Support Specialist position offers you an prospect to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

What the role offers
Represent OpenText acting as first point of contact for all technical support inquiries
Incident management and collaboration with other teams while adhering to SLAs and KPIs
Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
Collaborate with various stakeholders to act as a trusted customer advocate
Manage Escalations and work with Escalation Manager as a point of contact





What you need to succeed
5 - 8 years of prior experience working on relevant technologies
Technical Support experience handling Enterprise Products a must
Robust Problem Solving and Troubleshooting experience
University/College degree within a related discipline
Willingness to work in shifts during weekdays and on-call during weekends
Experience in Installation, Configuration and Maintenance of Mainstream OS (Windows, Linux)
Experience in Installation Configuration of DB (SQL Server or Oracle)
Knowledge of Tomcat
Understanding of Infrastructure and Cloud Technologies including Storage, Backup Restore, Networking, Load Balancer, Proxy, Firewalls, Containerization
Experience in troubleshooting issues in a N-Tier Software Architecture Workplace
Demonstrated Problem Solving and Analysis of Product Trace / Logging information
Knowledge on MS SQL and Scripting a value addition

📌 Sr Technical Support Specialist Archive Server Hyderabad
🏢 opentext
📍 Hyderabad