Role & responsibilities
Execute operational processes accurately within defined TATs.
Review, validate, and process case-related information as per SOPs and client requirements.
Communicate effectively with clients, stakeholders, and internal teams.
Analyze operational situations, identify exceptions, and resolve issues promptly.
Manage high-volume calls, emails, and workflow queues while maintaining accuracy and productivity.
Support escalated issues and ensure timely resolution.
Assist in training, knowledge sharing, and process guidance.
Contribute to process improvement initiatives, quality standards, and documentation.
Perform additional duties assigned by management

Preferred candidate profile
Minimum 1 year experience in International BPO, Operations, Customer Service, or related process setting.
Robust verbal and written communication skills.
Excellent analytical and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Positive interpersonal and teamwork skills.
Comfortable working with workflow tools, email applications, and MS Office.
Typing speed of 20 WPM with approximately 85% accuracy prefe

📌 Operations Specialist International Bpo Mumbai (India)
🏢 First Advantage
📍 India