Roles and Responsibilities :
Maintain software licenses across the Tax Technology application portfolio.
Provision and deprovision users for Tax Technology applications.
Perform routine license audits to ensure effective license utilization.
Monitor shared Tax Technology support requests and resolve routine issues.
Process standard application administration requests.
Assist with user onboarding and offboarding activities.
Submit support requests to software vendors and coordinate issue resolution for problems that cannot be resolved internally.
Escalate complex application issues to senior Tax Technology team members as appropriate.
Support additional Tax Technology application support activities and service requests as assigned.

Qualifications:

Required




Bachelor's degree in Information Systems, Business, or a related field (or equivalent experience).
Robust organizational skills and attention to detail.
Excellent customer service and communication skills.
Ability to organize work effectively and follow established processes.
Interest in technology and business applications.

Preferred
Internship or prior experience supporting business applications.
Familiarity with Microsoft 365.
Basic understanding of software licensing or user administration.
Experience working in a skilled services environment

📌 Tax Technology Support Analyst I Bengaluru
🏢 BPM
📍 Bengaluru