Love solving problems and talking to customers?
Zotel a rapid-growing hospitality SaaS platform is looking for a Customer Success Associate to own support and improve customer experience across 1000+ properties.

Role & responsibilities - What youll do:
Handle customer queries over WhatsApp, calls, and central support inbox
Solve issues end-to-end (bookings, pricing, system usage, etc.)
Coordinate with internal teams (product, tech, onboarding) to resolve problems
Identify repeat issues and improve flows, docs, and processes
Ensure quick responses and high customer satisfaction

Preferred candidate profile
3 to 6 years experience in support / operations / customer success
Strong communicator (clear, quick, and helpful)
Comfortable handling calls, chats, and escalations
High ownership you like fixing problems, not just responding
Able to work in a fast-moving, slightly unstructured environment
Prior startup / SaaS / travel experience is a plus

Why join:
High ownership role youll shape how support works at scale
Work closely with founders and core team
Opportunity to grow into a larger team lead role

📌 Customer Success Associate Bengaluru
🏢 Townmiller
📍 Bengaluru