Role & responsibilities
Handle customer queries, requests, and concerns professionally and promptly.
Coordinate with Sales, CRM, and other internal teams for timely resolution of customer issues.
Maintain regular communication with customers regarding bookings, documentation, payments, possession, and other updates.
Conduct customer follow-ups and ensure a seamless post-sales experience.
Maintain accurate customer records, MIS, and interaction reports.
Collect customer feedback and identify prospects to improve customer satisfaction.
Assist in customer meetings, site visits, events, and handover activities.
Ensure adherence to company processes and service standards.
Build strong and long-term relationships with customers.
Preferred candidate profile
Graduate in any discipline; MBA/PGDM preferred.
13 years of experience in Customer Relationship Management, Customer Delight, Hospitality, Real Estate, or Sales Coordination.
Excellent communication and interpersonal skills.
Pleasant personality with a customer-first approach.
Valuable knowledge of MS Office/Excel and CRM systems.
Solid coordination, follow-up, and problem-solving abilities.