Job Summary

Helps to investigate, triage, diagnose and resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate. Helps to provide support until tickets are resolved.

Responsibilities
Assists in troubleshooting activities to resolve issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.
Supports business critical applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.
Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management).




Ensures appropriate support documentations are completed and maintained.
Supports Project Teams ensuring technology related projects are implemented successfully and on time with minimal impact to the production workplace.
Arranges, schedules, and coordinates resources and activities for client specific requests.

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📌 Senior Engineer It Product Support Gurugram (India)
🏢 Marsh Mclennan
📍 India