We are looking for a Customer Support Executive to handle international customer queries and provide professional, timely, and effective support. The ideal candidate should have excellent English communication skills and a customer-focused approach.
Key Responsibilities
- Handle customer queries through email, chat, and other support channels
- Understand customer concerns and provide accurate solutions
- Resolve customer issues within defined timelines
- Maintain professional and courteous communication with customers
- Follow company processes, policies, and quality standards
- Maintain accurate records of customer interactions
- Coordinate with internal teams to resolve customer issues
- Meet defined quality, productivity, and customer satisfaction targets
Required Skills
- Excellent verbal and written English communication
- Strong customer-handling and problem-solving skills
- Good typing and computer skills
- Basic knowledge of MS Office
- Ability to work under pressure and meet targets
- Positive attention to detail
- Willingness to work in rotational shifts, including night shifts
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Senior Customer Support Executive (Bengaluru)
🏢 Foiwe Info Global Solutions
📍 Bengaluru
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