Location: Hyderabad

Job Type: Full-time

Work Mode: In office

Experience: 4–7 years

About the Role

We are looking for an experienced Senior Client Service Manager to lead client relationships, manage accounts, coordinate internal teams, and ensure the successful delivery of marketing and digital projects.

The ideal candidate should have strong client management, communication, strategic thinking, and project management skills. You will act as the primary point of contact for key clients and work closely with strategy, digital marketing, creative, design, video, and development teams to deliver high-quality work on time.

Key Responsibilities

Client Relationship Management

- Own and manage relationships with assigned clients.
- Act as the primary point of contact for client communication and coordination.
- Understand client business objectives, challenges, expectations, and priorities.
- Build strong, long-term relationships with clients and identify opportunities for account growth.
- Conduct regular client meetings, reviews, presentations, and performance discussions.
- Handle client concerns, feedback, escalations, and expectations professionally.

Account Management

- Manage multiple client accounts simultaneously while maintaining quality and timelines.
- Develop account plans and ensure alignment between client objectives and internal execution.
- Identify opportunities for upselling, cross-selling, and expanding existing accounts.
- Track account performance, deliverables, budgets, timelines, and client satisfaction.
- Maintain proper documentation of client requirements, approvals, discussions, and decisions.

Project & Team Coordination
- Coordinate with internal teams including:
- Digital Marketing
- Performance Marketing
- SEO
- Social Media
- Graphic Design
- Video Production
- Content
- Web Development




- Convert client requirements into clear internal briefs and actionable tasks.
- Ensure projects are delivered according to agreed scope, timelines, and quality standards.
- Follow up with internal teams and proactively identify delivery risks.
- Coordinate approvals and ensure there are no unnecessary delays.

Strategy & Campaign Management
- Understand digital marketing campaigns and provide strategic inputs to clients.
- Work with strategy and marketing teams to develop campaign plans.
- Review campaign performance and communicate key insights to clients.
- Understand metrics such as leads, CPL, CPA, CTR, conversion rate, ROAS, engagement, and revenue.
- Help clients understand performance, challenges, opportunities, and recommended next steps.

Client Presentations & Reporting
- Prepare and present monthly/weekly client performance reports.
- Lead client review meetings and communicate campaign results clearly.
- Translate complex marketing and performance data into simple business insights.
- Present recommendations, campaign strategies, creative concepts, and growth opportunities.

Business Development & Growth
- Identify additional requirements and opportunities within existing accounts.
- Work with the business development and strategy teams to prepare proposals and pitches.
- Support renewals and increase client retention.
- Contribute to account revenue growth and profitability.

Requirements

- 4–7 years of experience in client servicing, account management, digital marketing, advertising, or an agency environment.




- Strong experience managing multiple clients and projects.
- Excellent verbal and written communication skills.
- Strong presentation and negotiation skills.
- Ability to manage difficult conversations and client escalations.
- Strong project management and organizational skills.
- Good understanding of digital marketing and advertising.
- Ability to work with cross-functional creative and marketing teams.
- Strong problem-solving and decision-making skills.

Preferred Experience

- Experience working in a digital marketing, advertising, creative, or integrated marketing agency.
- Experience managing medium-to-large client accounts.
- Experience with Meta Ads, Google Ads, SEO, social media, content, and creative campaigns.
- Experience with CRM, project management, and reporting tools.
- Experience handling client budgets and commercial discussions.
- Experience in account growth, upselling, and cross-selling.

Key Performance Indicators

Success in this role will be measured by:
- Client retention and satisfaction
- Account revenue growth
- Upselling and cross-selling opportunities
- Project delivery and timeline adherence
- Quality of client communication
- Team coordination and execution
- Resolution of client issues
- Campaign and account performance
- Overall account profitability

What We Look For

We are looking for someone who can own the client relationship rather than simply pass messages between the client and internal teams.

You should be proactive, commercially aware, organized, confident in client meetings, and capable of challenging clients when necessary while maintaining a strong professional relationship.

If you enjoy managing clients, leading teams, solving problems, and turning client relationships into long-term business partnerships, we would like to hear from you.

📌 Senior Client Service Manager (Hyderabad)
🏢 Gravity Atoms
📍 Hyderabad