In this role, you will solve back-office transactions using the industry training, process training and work instructions provided to you. You shall play an key role in resolving the transaction correctly and efficiently, which has a direct impact on the customer experience.

What are we looking for

Skills and Competencies
Ability to work well in a team
Results orientation focused on effective and quality work
Agility for quick learning able to comprehend training provided virtually, in person and through

written work instructions
Logical reasoning, positive analytics skills and ability to work with numeric and non-numeric data
Detail orientation meticulous in understanding the problem and then solving it as per

instructions provided. Cross-check and double-check actions.
Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.





Typing Skills - 20 wpm with 90 % accuracy
Works efficiently towards achieving the SLA based on the project requirement and meets the

specified quality standards

Roles and Responsibilities
In this role, you are required to solve routine problems, largely through referring to training and

guides provided
Your primary interaction is within your own team and your direct supervisor. This is a work-from office role.
The decisions that you make impact your own work and those of your colleagues and client. You

will be given detailed instructions on all tasks
You will be an individual contributor as a part of a team with a predetermined scope of work
Please note that this role may require you to work in rotational shifts

📌 Back Office Operations Executive Bengaluru
🏢 First Source
📍 Bengaluru