Role & responsibilities

Team Leader- Operations

Roles and Responsibilities
Should exhibit People Management Skills.
Should be aware of the various Operations and Client Metrics.
Solid analytical, solving skills with robust MS Excel skills.
Needs to have the drive to achieve given targets.
Process adherence (Check, analyze, Control & Improvement).
Drive & adhere to Policies & Procedures.
Should be well versed in coaching & providing feedback
Basic exposure to excel.
Good process knowledge and Valuable interpersonal skills
The candidate should be possess the following skills
People Management skills
Client Management skills
Process Management skills
Coaching and Training
Feedback and Performance Management skills
Controlling of Attrition & Shrinkage, SLA , AHT ,CSAT , Schedule Adherence
Retention & BQ Management, Behavior Issue

Education Target: Minimum Graduate (Any Bachelors Degree)

US Shift : Starting Window 5.30 pm – 8.30 am

5 Days Working profile

Rotational Shift & Rotational Off

📌 Customer Service Team Leader Diversity Navi Mumbai
🏢 Foundever
📍 Navi Mumbai