Key Responsibilities:
Handle high-volume inbound and outbound international calls.
Resolve customer issues efficiently and accurately within set timelines.
Follow standard operating procedures and company policies.
Maintain detailed call logs and reports using CRM tools.
Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
Requirements:
Excellent spoken English with a neutral or global accent.
Min 6m of international voice process experience.
Robust verbal communication and interpersonal skills.
Willingness to work in night shifts/rotational shifts, including weekends.
📌 Hiring For Us Customer Support Technical Support Noida
🏢 Expert Staffing Solutions New Delhi
📍 Noida
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