Key Responsibilities:
Handle inbound and outbound customer calls.
Provide resolutions to customer queries and complaints in a qualified manner.
Accurately document all interactions and maintain records in the CRM system.
Follow up on customer requests to ensure complete satisfaction.
Adhere to quality standards and meet performance metrics
Eligibility Criteria:
Graduate (any discipline).
Minimum 6 months of experience in an international voice process.
Excellent verbal and written communication skills in English.
Robust customer service orientation, proactive problem-solving skills.
📌 International Voice Process International Bpo Noida
🏢 Expert Staffing Solutions New Delhi
📍 Noida
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