Should have experience of 10+ years in L&D; Domain

Excellent Communication Skills

Should be skilled in working with inbound, outbound & blended (voice & email) workplace

Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching,training , career development and corrective action plans

Managing Customer Service Training

Monitor Review Trainer s Performance on monthly basis.

Ensuring timely delivery of training batches on floor.

Formulating Training procedures, policies and processes.

Planning and coordinating necessary training on various tools, compliance, policies and procedures to the team members.

Maintain daily training dashboards calendar every month planning of training rooms accordingly.

Working closely with the Ops and quality team to use data from floor in training sessions for enhancement of productivity.

Mapping Trainers KPI s to ensure positive Training output

Capturing, Measuring and Analysing CSAT and Related Scores to enhance customer experience.

Criteria
Should be having BPO experience
Should be having experience of Managerial level
Should know the KRA of Manager Training
Manager Training experience is Mandate

📌 Learning And Development Manager Secunderabad (India)
🏢 Foundever
📍 India