Key Accountabilities:
Key Account Management: Establish and maintain productive business relationships with existing customers. Expand business by securing repeat orders and generating new business opportunities.
Customer Relationship Management: Understand and articulate customer requirements and expectations; negotiate terms and conditions that are favorable to the business.
Customer Satisfaction: Provide prompt resolutions to customer complaints, ensuring 100% customer satisfaction.
Business Development: Develop new clientele and achieve the sales generation targets set by the management.
Sales Strategy & Target Achievement: Develop and execute sales strategies to meet or exceed the sales targets for the year.
Coordination & Order Management: Coordinate with customer plants, commercial, and dispatch departments to ensure timely delivery of orders. Ensure manufacturing capacity aligns with order volumes and customer requirements.
MIS Reporting: Update and manage information related to dispatches, operations, and payment collections for the assigned accounts.
Market Intelligence:



Explore market opportunities and keep track of competitor activities to identify growth areas.
Payment Follow-up: Ensure timely collections from customers within the stipulated credit terms and limits.

Key Performance Indicators (KPIs):
Sales Generation: Achievement of targeted sales figures and current business development.
Customer Satisfaction: Measured by customer feedback and complaint resolution effectiveness.
Dispatch Coordination: Timeliness and accuracy of order dispatches as per the customer's requirements and manufacturing capacity.
Payment Collection: Timely collection of payments within the agreed credit period.
Market Expansion: Number of current customers acquired and market prospects explored.
Report Accuracy: Timeliness and completeness of reports related to dispatches, orders, and payments.
Customer Retention: Number of repeat orders and sustained business relationships.

📌 Packaging Officer Marketing Mumbai (India)
🏢 Uflex
📍 India