Key Deliverables
Design and optimize end-to-end customer journeys from onboarding to renewal.
Facilitate cross-functional workshops to identify service pain points and improvements.
Conduct qualitative and quantitative research to drive customer-centric innovation.
Develop and visualize current and future-state service blueprints and journey maps.
Role Responsibilities:
Collaborate with UX, Product, Sales, and Customer Success teams.
Translate user insights into actionable service enhancements.
Advocate for a customer-first approach across organizational silos.
Communicate findings and strategies clearly through storytelling and visualization.
📌 Senior Service Designer Pune
🏢 DNV
📍 Pune