What You'll Do & How You'll Make Your Mark.
Be responsible for downtime and maintain the product SLA.
Participate in weekly on call rotation, solving escalated tickets, resolving outages, and debugging production issues.
Provide outstanding customer service by responding to escalations and building self-serving tools/methods for customers and support teams.
Work closely with various stakeholders like Engineering, Monitoring and Operations teams, NetOps &, business development teams.
Strict adherence to automating routine tasks by scripting.
Learning and continuous improvement - Devote time for learning cutting-edge technology and practices.

Basic Skillset
Excellent knowledge of Linux internals & OS fundamentals like scheduler, memory, storage, networking, Filesystems etc.
OSI, TCP/IP & networking fundamentals
Exposure to RDBMS like MySQL, PostgreSQL etc.
Exposure to any configuration management tools like Puppet, Ansible, Chef etc
Understanding of GIT concepts / terminologies.
Shell scripting




Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused setting with other teams Preferred Skillset:
Understanding of DNS-to-Deployments and everything in between.
Experience of managing large-scale infrastructure.
Knowledge of HA-Proxy, Nginx, Heartbeat/KeepAlived, pacemaker etc.
Prior experience of managing global DNS infrastructure and large-scale Email systems is a bonus.
Exposure to RDBMS and NoSQL Databases like MySQL / PostgreSQL, Redis, Cassandra, etc.
Understanding of virtualization and containerization. Working knowledge of Docker, KVM/Libvirt. Exposure to infrastructure orchestration platforms like Kubernetes, OpenShift, OpenStack, & GCP a plus.
Has prior experience in managing mail servers running Postfix, Dovecot, Exim, Roundcube Webmail etc.
Proficient in at least one scripting language like Python, Ruby, Golang, Perl, PowerShell, etc

📌 Site Reliability Engineer Mumbai
🏢 Newfold Digital Philippines
📍 Mumbai