Key Responsibilities
Conduct yourself as a seasoned technical skilled.
ENS stakeholder, delivering regional One team approach.
Responsible for operation excellence and taking appropriate ownership
Participate in and adhere to ENS engineering standards.
Responsible for resolving High Severity Incidents, providing technical support as required.
Monitor and manage ENS infrastructure and services, achieving OLAs and KPIs.
Work with suppliers and vendors to ensure all services meet expectation and SLA.
Provide Operational experience, helping further develop and elevate the ENS team.
Contribute to strategic direction of technologies (roadmaps) from a technical and theoretical perspective.
Ensure delivered solutions transition into ‘supportable services’ via the ready for service framework.
Mentor and cross train ENS staff as required.
Key Qualification :
Degree holder in Computer Engineering, Telecommunications, or related disciplines.
Be considered as a network security expert,



with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology.
Strong hands on experience of managing Network, Firewall and security products including but not limited:
Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire)
ZScaler Cloud Proxies
F5 server load balancing and security technology (GTM/LTM/ASM/AFM)
Excellent understanding of network security architecture, design and support.
Excellent business scenes for a technical support workplace.
Proven Service Management (ITIL) experience, specifically incident, problem and change management
Good analytical skill and able to solve complicated problem logically
Good command of spoken and written English
Valuable interpersonal skills, communication skills, project management skills and vendor management skills
Must be versatile in approach to work content and responsibilities.
Able to work under pressure within a busy environment and effectively multi-tasking
K st be a self-starter and able to work with a minimum of supervision.K

📌 Techncial Consultant Lucknow
🏢 Purview Services
📍 Lucknow