Responsibilities
Leads a team of associates, driving performance, engagement, and continuous improvement in client servicing.
Oversees day to day operations including staffing, SLA adherence, quality monitoring, and service metrics.
Conducts root cause analysis for operational issues, implements corrective actions, and ensures process compliance.
Influences cross functional teams and stakeholders to resolve systemic issues impacting client experience.
Drives change initiatives, motivates teams through transitions, and ensures adoption of recent processes, tools, or policies.
Facilitates coaching, development planning, and growth prospects for team members.
📌 Supervisor, Client Contact Gurugram
🏢 FIS
📍 Gurugram